产品形象
Next Steps Series – Client Needs: Beyond Best Practices in Client and Customer Service
管理会计
网络直播

Next Steps Series – Client Needs: Beyond Best Practices in Client and Customer Service

This course will discuss how, 在未来, the customer experience will be measured by value, 贡献, 影响和可持续性.

$71 - $82
Do you have an AICPA or CIMA membership? 登录 to apply your member discount.

格式

网络直播

NASBA研究领域

Communications and Marketing

水平

中间

CPE学分

1

教练

卡尔Ahlrichs

可用性

产品编号

WC4384422

 视图  
 业务 & 合作伙伴 
产品详细信息

Customer Service is moving to Customer Experience, and modern firms must keep up with their 客户端s, 或者在可持续性方面失败. Competition is no longer just down the street. Clients are demanding more value, and wanting a shift from reactive reporting to real time services. 在未来, the customer experience will be measured by value, 贡献, 影响和可持续性.

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  • Methods for defining the 客户端 and what their needs are
  • Setting business strategy to build loyalty
  • The difference between Customer Service and Customer Experience
  • Tactics for building a deeper relationship with 客户端s, including personal branding

学习成果

  • Differentiate between customer service and customer experience
  • Recall the three levels of customer relationships
  • Recognize core organizational and cultural decisions that build a sustainable culture of good customer experience
  • Recall key points of the Herzberg’s Motivational Theory
  • List techniques for delivering great customer experiences

谁将受益

  • Professionals in a leadership, supervisory or managerial position
信用信息
CPE学分
1
NASBA研究领域
Communications and Marketing
水平
中间
先决条件
Prior experience working with customers to achieve a higher level of customer satisfaction
访问
这是一个数字产品. With full paid access the content will be available to you for 3 months after purchase date.
持续时间
1 hr
For more information, please refer to CPE requirements and NASBA sponsorship information
定价
Do you have an AICPA or CIMA membership? 登录 to apply your member discount.
非会员
$82.00
协会成员
$71.00
CIMA会员
$71.00

Group ordering for your team

2至5名注册人

Save time with our group order form. We’ll send a consolidated invoice to keep your learning expenses organized.

开始的订单

6 +注册者

We can help with group 折扣. 电子邮件 客户端.support@aicpa-cima.com
美国客户来电 1-800-634-6780 (选择 1)

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演讲者
卡尔Ahlrichs
SHRM-SCP, CSP
卡尔Ahlrichs is a national speaker, 网络演示者和作者, often quoted in the local and national media on the people issues in modern organizations. He has broad experience in Human Resources, Operations and senior level problem solving, working with all industries. Karl’s experience is perfectly suited to times of great global challenges. He has decades of strategic consulting to all industries, using risk management and good organizational development theories to bypass “best practices” and move directly to “next practices”. 卡尔加入了格列高利 & Appel, an Indianapolis‐based insurance firm, after serving as a founding 合作伙伴 of ExactHire, a human resources services firm. Prior experience was as a Senior Consultant for Professional Staff Management, and Vice President in the Indianapolis office of Marsh & McLennan, and Vice President of Right Management Consultants. 在这些公司, his 客户端s included IU Health, 郊区的健康, 罗氏诊断, 波音公司, 苹果, 和Frito Lay. Karl facilitates a weekly COVID web‐based roundtable with advisors, and an invitation‐ only roundtable for CFOs, and for more than a decade he was the Program Chair for the Indiana Society for Human Resources Management annual conference. He is a member of SHRM, and the Association for Talent Development. Karl has been named the SHRM Human Resource Professional of the Year for the State of Indiana. He has presented at the Annual Global SHRM Conference for more than 20 consecutive years and holds the SHRM‐SCP (Senior Certified Professional) and SPHR (Senior Professional Human Resources) certifications and is a CSP (Certified Speaking Professional) with the National 演讲者 Association.
可访问性

The Association is dedicated to removing barriers to the accountancy profession and ensuring that all accountancy professionals and other members of the public with an interest in the profession or joining the profession, including those with disabilities, have access to the profession and the Association's website, 教育材料, 产品, 和服务.The Association is committed to making professional learning accessible to all product users. This commitment is maintained in accordance with applicable law. For additional information, please refer to the Association's Website 可访问性 Policy. As part of this commitment, this product is closed-captioned. For additional accommodation requests please contact adaaccessibility@aicpa-cima.com and indicate the product that you are interested in (title, etc.) and the requested accommodation(s): Audio/Visual/Other. A member of our team will be in contact with you promptly to make sure we meet your needs appropriately.

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